Chris Chon · Product Designer

About me

Eight years of designing health, fitness and commerce products, from apple.com to an AI health coach.

Today I lead product design at Thrive AI Health, where I designed the AI coaching engine and lead the design team. At Sesame, I partnered with the CPO and CTO to expand from pay-per-visit care into membership programs, so patients who needed ongoing care got it. At lululemon, I led the app design system and the launch of lululemon Membership.

Along the way I've grown design teams and led three design systems. My work lives where trust decides everything, and where research and data, not opinions, decide what gets built.

Selected workHealth, fitness and retail. Start with Thrive AI Health, my current work.

start here: what I'm working on now ↘

the full Sesame story ↘

Thrive AI Health · Current · iOS

The Thrive AI Health GLP-1 page on a phone: your next dose is coming up Thursday, with a card from the coach

2025–now

Thrive AI Health · Lead Product Designer

Leading design for the AI health coach at Thrive AI Health. I designed its GLP‑1 experience, which helps people stay on treatment through the hardest first weeks with a coach that knows where they are in each dose cycle and learns what helps them.

21 of 21 beta testers still on treatment19 of 21 still logging at week 4Leading the design team

Sesame · Web + iOS

The Sesame home page: Open Sesame for care in minutes, with a box asking what you need help with

2024–2025

Sesame · Lead Product Designer

Partnered with the CPO and CTO to add membership programs alongside pay-per-visit care, redesigning the patient journey from the home page to intake and the provider portal.

+42% booking conversion~3× revenue after the redesignsFirst profitable year

lululemon · Studio Mirror + App

lululemon Studio app and Apple Watch over a member working out at home

2022–2024

lululemon · Senior Product Designer

Led lululemon Membership in the app and the Studio app design system, and used churn data to put device connectivity on the roadmap.

141K+ members in month oneConnectivity churn 40% → 2%

Apple · apple.com + Apple Store app

2020–2022

Apple · Product Designer

Designed shopping and ordering experiences for apple.com, the Apple Store app and internal tools, and presented the work to SVPs.

How I lead · teams + systems

How I lead

Small, senior teams. Shared systems. Roadmaps backed by evidence.

8 yearsdesigning health, fitness and commerce products 3design systems led, at Thrive AI Health, Sesame and lululemon CPO + CTOpartner on strategy; presented to Apple SVPs

Raise the bar for thinking. At Thrive AI Health I set a culture of systematic design thinking, from problem framing through UI craft.
Bring evidence to the roadmap. At lululemon I used churn data to get connectivity prioritized, then cut churn citing it from 40% to 2%.
Build systems that speed teams up. I lead Thrive AI Health's design system, co-founded Sesame's Tahini and led lululemon Studio's, which raised developer productivity 64%.

Earlier work · 2018–2020

Earlier work

Tesla · UX Researcher · 2018

Research that built business cases and changed quality procedures, engineering processes and vehicle design during the Model 3 ramp. Under NDA, but happy to talk about it.

myD-H Assistant · Product Designer · 2020

An iPad app that helps patients with serious illness keep up with their care team during long hospital stays.

AI in practiceWorking demos of how I think about AI and product design.

Generative UI · coaching card · concept

Live demo

The model fills in the card. The design system draws it.

Type a health goal. The AI returns six short fields, and the UI decides how they look and how long they can be.

Your goal

Showing an example card

A concept based on my work in AI health coaching. It isn't the Thrive AI Health product.

9:41Today

Your next small step

How it's constrained

1Fixed componentsThe model fills six fields. It can't add buttons, change the layout or write free-form UI.
2Design tokens, not model choicesThe pillar comes from a fixed list, and the design system maps it to color.
3Length limits in the UIEvery field has a character budget, so a long answer can't break the card.
4A safe path for medical questionsSymptoms or treatment questions get a referral card, not advice.
5A designed failure stateIf the output doesn't fit the contract, you see a friendly fallback, not a broken card.

See the raw model output

Principles · designing with AI

Point of view

How I design with AI

Five principles I design by. Each one is running somewhere on this canvas.

Show the plan, then act
The AI guide lists its steps before it moves, and a Stop button is always one tap away.
Answer from sources
Every answer links back to the frames it came from, so you can check the work.
Design the system, not the sentence
The model fills in fields. The design system owns layout, color and limits.
Say what you don't know
Job tours list what this portfolio doesn't show, and the guide sends you to me when it can't answer.
Keep people in control
Anything the AI makes can be stopped, dragged, dismissed or cleared.

say-hi

let's make something

Have a project or a role in mind?

I'm always happy to talk about health, fitness and product design.

christopherchondesign@gmail.com

Email ↗ LinkedIn ↗

I'm Chris Chon.

Lead Product Designer at Thrive AI Health